Introduction:
Sanral is the official mobile application of the South African National Roads Agency Limited (SANRAL), designed to simplify toll account management and road-related services for drivers. Tailored for private users and businesses, Sanral centralizes tasks like balance checks, toll tag management, and pothole reporting. Its offline capabilities and integration with SANRAL’s Mobility Account system make it a practical tool for South African road users.
Key Features of Sanral
- Account Management: View balances, top up funds, and manage vehicle tags linked to your SANRAL account.
- Pothole Reporting: Submit reports online or offline—capture location and details even without internet, with automatic sync once connected.
- Transaction Tracking: Download invoices, receipts, and statements directly from the app.
- Travel Card Integration: Register and top up anonymous ABT Travel Cards, link them to your Mobility Account, and manage subscriptions for parking or speed alerts.
- Profile Updates: Modify contact details, reset passwords, or log enquiries without visiting SANRAL offices.
- Customer Support: Direct access to SANRAL’s call center and in-app enquiry submissions.
Why Choose Sanral?
Sanral eliminates the need for physical visits to SANRAL kiosks by providing real-time account control. Its offline mode ensures functionality in low-network areas, while automatic background syncing streamlines tasks like pothole reporting. The app’s interface prioritizes simplicity, making it accessible to both tech-savvy users and those less familiar with digital tools.
How to Download Sanral
1. Existing SANRAL account holders can log in directly using their website credentials.
2. New users must create a Mobility Account via the SANRAL website before using the app.
3. Download Sanral from the Google Play Store or Apple App Store to avoid unofficial sources.
4. Use the “Password Recovery” feature on the login screen if credentials are forgotten.
Latest Version Enhancements
The updated Sanral app focuses on improved offline pothole reporting stability and faster transaction syncing. Users must log in once while online to enable offline functionality. Bug fixes also address occasional crashes during Travel Card registration.
Tips for Using Sanral Effectively
- Enable auto-sync to ensure pothole reports upload seamlessly when reconnecting to the internet.
- Update the app regularly to access new features and security patches.
- Provide precise location details when reporting potholes to aid SANRAL’s maintenance teams.
- Use the app to register multiple Travel Cards for simplified toll payments across vehicles.
User Reviews
Sanral earns praise for consolidating toll management tasks into one platform, with users highlighting convenience in topping up accounts and downloading transaction histories. The offline pothole feature is frequently commended, though some note occasional delays in syncing reports. Criticisms include occasional app slowdowns during peak usage times and a learning curve for first-time Mobility Account users.
